Itapemirim plane. | Photo: Disclosure / Itapemirim
The Directorate of Consumer Protection and Defense (DPDC), an agency of the Ministry of Justice, has opened administrative proceedings against Itapemirim Transportes Aéreos (ITA) for failure to comply with the Consumer Defense Code (CDC). On the 17th, the ITA stopped all operations. The DPDC gave the company 20 days to present its defense. If the department considers that the justification is not sufficient, it can impose a fine of up to R $ 11 million. The information was published by the newspaper O Globo.
Also on December 17, the National Civil Aviation Agency (Anac) suspended the company’s air operator certificate. The Procon of São Paulo and Rio de Janeiro opened investigations into the conduct of the ITA. The DPDC cited the lack of information and assistance to consumers. The administrative process conducted by the department does not prevent the initiation of criminal actions and compensation proceedings.
The airline estimates that about 133,000 passengers will be affected by the suspension of flights, between the round trips from December 17 to February 17. The ITA hopes to resume operations on February 17, but must first recover the license granted by Anac.